Frequently Asked Questions
Yes, we do! We ship our products to all countries in the world, with a few exceptions where international shipping is not possible.
The approximate shipping time for our products varies depending on your location. Please refer to our Shipping Information page for detailed estimates.
For most countries, we offer free shipping. However, for certain countries in the Arab region such as the United Arab Emirates, Qatar, Saudi Arabia, South Africa, India, and a few others, we use FedEx, and the shipping cost is $25.
All our products are shipped from China.
We accept various payment methods, including credit and debit cards (Visa and Mastercard), as well as payments through PayPal accounts.
Yes, your payment information is processed securely through our PayPal portal, ensuring a safe and protected transaction.
Once your order is shipped, you will receive a tracking number + tracking link, You can use this number to track the status and location of your package. Please allow some time for tracking information to become available after your order has been dispatched.
We offer a 14-day return and exchange policy. If you’re not satisfied with your purchase, please contact our customer support team to initiate the return process. You can find more details in our Return and Exchange section.
Sure! If you realize that you’ve entered the wrong shipping address or need your order to be sent to a different address, please contact us within 1 to 3 days of purchase. Our team will assist in making the necessary changes to your order. Please keep in mind that address changes may not be possible if your order has already been shipped.
Yes, but please note that you must contact us to cancel your order within 24 to 48 hours of purchase. Orders cannot be canceled after they have been shipped.
If you encounter any issues with your order, please get in touch with our customer support team, and we will assist you in resolving the matter promptly.