Our customers receive a purchase confirmation from our store that includes the details of their order. This purchase confirmation has been sent to the email address entered during checkout. The order number is written in this email.

Please make sure you enter your order number correctly and also make sure you enter the email address which you entered during checkout. If your order is not found, please contact us so that our team can follow up on the status of your order.

The status “Processing” means that we have received your order, and our team is preparing it for shipment. This includes verifying the payment, checking product availability, and packaging the items.

The shipping time depends on your country and you can find the approximate delivery time on the “Shipping Information” page.

Sure! Once your order has been handed over to the shipping company, the tracking number + tracking link will be emailed to you.

Yes! If you find that you entered the wrong shipping address or you want your order to be sent to a different address, please contact us within 1 to 3 days after purchase so that our team can make the changes to your order. Please note that address changes may not be possible if your order has already been shipped.

Yes, but please note that to cancel your order, you must contact us within 24 to 48 hours after purchase. It is not possible to cancel the order after it has been shipped.

If you still have questions or concerns about your order, please CONTACT US and our team will try to answer you as soon as possible.