Refund and Return Policy
We want you to be completely satisfied with your purchase. However, we understand that there may be instances where you need to return and get a refund for a product. To create a better shopping experience for all our dear customers, Please read our refund and return policy outlined below:
Refund Policy:
1.1 Damaged or Defective Products:
If you receive a damaged or defective product from our store, please CONTACT US within 48 hours of receiving the product. We will issue a full refund or provide a replacement case, depending on your preference.
1.2 Incorrect Item Shipped:
If you receive a case different from the one you ordered, please CONTACT US within 7 days of receiving the product. We will issue a full refund or send you the correct case instead, whichever you prefer.
1.3 Change of Mind:
We understand that you may change your mind about a purchase. If you decide to return the purchased product to us for any reason, please CONTACT US within 14 days of receiving the product. The item must be unused, in its original packaging, and in resalable condition. You will be responsible for the return shipping costs, and once we receive the returned item, We will issue a refund minus any shipping charges.
Return Policy:
2.1 Eligibility for Returns:
To be eligible for a return, the ordered case must be unused, undamaged, and in its original packaging. Additionally, you must contact our customer support within 14 days of receiving the product to initiate the return process.
2.2 Return Procedure:
To initiate a return, please contact our customer support via CONTACT US page. Our support team will guide you through the return process and provide you with a return shipping address. We recommend using a trackable shipping method to ensure that the item reaches us safely. Once we receive the returned item and verify its condition, we will process the refund.
Exchanges:
We does not offer direct exchanges for our cases. If you would like to exchange a product for a different model or design, Please contact us and our team will guide you.
Cancellations:
If you wish to cancel your order, Please contact us within 48 hours of purchasing the product, and our team will check the status of your order and cancel it, if it has not been shipped.
Do you still have questions !?
We know that you may still have questions about our store’s return and refund policy that you could not find answered on this page, so please CONTACT US and our team will respond to your questions and concerns immediately.